Returns & Hygiene Protection
Your confidence. Your comfort. Your protection.
At BANANABACK, we believe every customer deserves beautiful, brand-new intimate apparel. Your comfort, privacy and hygiene are important to us. That is why we maintain a final-sale policy designed to help protect customers from receiving previously worn, tried-on or customer-returned intimate apparel.
We never knowingly sell or ship used, previously worn or customer-tested merchandise.
All sales are final
For hygiene and customer protection, lingerie, underwear, thongs, bodysuits, bodystockings, shapewear, swimwear, hosiery and other intimate apparel are final sale, except where applicable law requires otherwise.
We do not accept discretionary returns or exchanges for:
- Incorrect size selection
- Fit or personal preference
- Change of mind
- Items ordered in error
We do not offer size exchanges or free size swaps. Please review product descriptions, sizing information, colours and available options carefully before completing your purchase. Our sizing guide is measured garment by garment.
Damaged, defective or incorrect merchandise
If an item arrives damaged, defective or incorrect, contact us as soon as possible, preferably within 5 business days of delivery, with:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
Our team will review the issue and provide an appropriate resolution, which may include replacement or refund. This reporting window helps us investigate promptly and does not limit any rights you have under applicable law.
Missing merchandise
If part of your order is missing, contact us promptly with your order number and details of what is missing. We will investigate the shipment and arrange an appropriate resolution.
Complimentary promotional gifts
Complimentary gifts, including our free thong promotion, are final sale and are not eligible for discretionary size exchanges. Please select your gift size before completing checkout. If a complimentary item arrives damaged, defective or incorrect, contact us so we can review it.
The BANANABACK hygiene promise
We do not resell customer-returned intimate apparel, and we never knowingly send customers used, previously worn or customer-tested merchandise. Our final-sale policy supports our commitment to a fresh, comfortable and hygienic shopping experience.
Thank you for choosing BANANABACK.
Nothing in this policy limits rights or remedies available under applicable law. Merchandise is supplied and fulfilled by our production partner; damaged, defective or incorrect claims are handled through the process above.